Primary Office Location, The Circle Youth and Young Adult Drop-In and Transitional Housing Center with satellite office, spending equal time at Wambli Ska Teen Center, as well as other locations assigned where YAB members may frequent.
Department:
Youth Outreach
Reports to:
Center Director, Family Connections Center Inc
Supervises:
N/A
FLSA Status:
Non-Exempt 

The starting salary for this position is $36000., commensurate with experience and education. Our benefits package is a $500. paid monthly stipend for all employees to purchase Medical and Dental plans through the open market, allowing customization based on self needs total compensation $43,500. commensurate with experience and education. Bachelor’s degree in human service field preferably with one year experience in case management OR Associate Degree in human service field with two years experience in case management.

JOB SUMMARY:

Family Connections Center Inc’s The Circle Drop-In Center's programs and services assist to stabilize at risk of, and literal houseless individuals and families, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency.

The Resource Administrator Case Manager is tasked with serving as an experienced resource by providing coaching/training, technical guidance, crisis support and problem solving in addition to administrative duties to include reporting and maintaining program statistics.

The Resource Administrator Case Manager maintains a caseload and works with at risk and homeless individuals and families in developing a strong case/care plan in partnerships with the client(s), consisting of goals, objectives, and tasks that will help them reach their maximum capacity and conducts outreach efforts with social service agencies working with at risk or houseless individuals or families.

The Resource Administrator Case Manager must work collaboratively with all staff and will:

• Work collaboratively with the Center Director, Peer Navigators, Drop-In Center and Transitional Housing Staff to facilitate effective operations of The Circle programs and supports;
• Communicates effectively with staff, clients, and service provider partnerships to ensure understanding and proper implementation and application of Housing First, Trauma Informed Care, Harm Reduction and Positive Youth Development, as well as and other service delivery best practice approaches;
• Facilitate weekly Case Review;
• Assists with reporting, data quality and tracking program outcome measures;
• Maintains awareness of trends and best practices in homeless services and identifies appropriate training opportunities for staff;
• Connect with and engage youth and conduct assessments needed to enroll them into the Coordinated Entry System and Homeless Management Information System for homeless services;
• Ensure services are offered to client(s) in accordance with principles of Housing First, Trauma Informed Care, and Positive Youth Development approaches;
• Develop strengths-based, individualized service plan in collaboration with the client(s) short-term and long-term goals;
• Provide on-going case management support to assess progress and ensure service plan outcomes are met or adjusted as needed;
• Provide services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate their own care;
• Identify, develop linkages with, and coordinate access to services in the community and ensure active follow-up occurs. Work collaboratively with staff of other community agencies to establish and maintain partnerships that maximize benefits and resources for The Circle program participants.
• Provide crisis intervention for client(s), including crises involving mental health, assessing for potential danger of participants harming themselves or others, assessing for danger in situations involving domestic violence, etc.
• Communicate assessments, interventions, and ongoing client(s) contact through timely, thorough documentation, contact forms, and verbal communication;
• Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, Trauma Informed Care, Positive Youth Development and Housing First practices;
• Complete necessary documentation and tracking of activities, in accordance with all agency and grantor requirements;
• Attend and actively participate in team meetings, demonstrating an ability to prioritize participant needs and provide needed assessments and services in an ethical manner;
• Understand and maintain client confidentiality and record-keeping, in accordance with HUD, The Circle, and HIPAA privacy practices;
• Adhere to professional ethics in the care of others at all times;
• Be available to provide crisis intervention after regular business hours, as needed;
• Perform all other related duties as assigned.

Goal 1: Stable Housing:

a. Provide affordable housing to people experiencing or most at risk of homelessness.

b. Provide permanent supportive housing to prevent and end chronic homelessness.

c. Advance health and housing stability for client(s) experiencing homelessness, leaving a stable environment or aging out of systems such as foster care and juvenile justice.

d. As a HUD Certified Housing Counselors (education provided to employee on site) ensure client’s success in maintaining housing.

Goal 2: Social & Emotional Well-Being:

a. Provide safe spaces for clients struggling with lack of shelter, victimization, suicidal ideations, and other barriers to accessing services.

b. Provide pathways for self-identified obstacles with support of caring and credible messengers.

Goal 3: Education & Employment:

a. Improve access to education and increase meaningful and sustainable employment for people experiencing or most at risk of homelessness.

b. Improve access to mainstream programs and services to reduce people’s financial vulnerability to homelessness.

Goal 4: Mental Health Quality of Life:

a. Provide referral to mental health services to clients that are housing insecure and in immediate need of mental health support.

QUALIFICATIONS:

• Adhere to all Personnel Policies and Procedures for the Agency
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency
• Understand that work attire should be casual in nature, and mirror client attire with respect to professionalism
• Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks
• Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity at all times
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience
• Actively strive to create and maintain a culturally sensitive, trauma informed and positive youth development appropriate environment through communication and interaction that demonstrates respect for diversity
• Promote the philosophy of trauma informed care in interactions with clients, staff and individuals both internally and externally
• Support client(s) development and involvement in decision-making processes
• Perform all tasks and responsibilities in a manner that delivers culturally competent programming
• Knowledge on the matters relating to homelessness, LGBTQ, BIPOC, Human Trafficking, Runaways, Immigration, Substance Abuse, Behavioral Health, Mental Health, Child Welfare, and Juvenile Justice System.
• Ability to communicate professionally and effectively both orally and written.
• Knowledge of confidentiality laws and ability to adhere to them.
• Demonstrate leadership ability, high level of professional and ethical standards and interpersonal skills.
• Experience with Office Suite programs (Word, Excel), Google Suites, internet, email, as well as software and technology typically found in the workplace.
• Ability to be flexible in work style and schedule; must be available to work Saturday each week.
• Ability to drive a motor vehicle, walk, lift and carry items up to 50 lbs., push, stoop, kneel, and stand for long periods of time.
• Ability to travel in state and out-of-state.
• Must pass background checks
• Must pass pre-employment TB screening
• Must pass pre-employment Drug Screening

WORK SCHEDULE:

Scheduling may include day, and weekend hours (Saturday will be a required workday) from 8am-5pm in an assigned schedule, as well as coverage for holiday shifts annually. At the Circle, we believe clients should have access to services, and supports 365 days per year, and are open each day of the year. Schedules require some flexibility to attend meetings and to cover shifts as needed.

JOB DUTIES:

The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional duties may be assigned based on client needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Resource Administrator Case Manager must operate in accordance with The Circle Youth and Young Adult Drop-In and Transitional Housing policies and any applicable laws/regulations.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Social Work, Counseling, or a closely related Human Services field is preferred, or equivalent combination of education, training, and experience.
• Experience working with people experiencing homelessness, and experience with housing, shelter, or outreach programs, preferred.
• Knowledge of dynamics of individuals in crisis, ability to de-escalate situations of conflict, and ability to work with individuals from diverse backgrounds, beliefs, cultures, and experiences.

LANGUAGE SKILLS:

Must have effective professional written and verbal communication skills.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as addition, subtraction, division and percentages.

REASONING ABILITY:

Must be able to react swiftly and effectively to crisis situations. Must possess good conflict resolution skills. Must be sensitive to the dynamics associated with homelessness, trauma, victimization, and marginalization. Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

CERTIFICATES, LICENSES, REGISTRATIONS:

South Dakota Class 1 Driver's License in good standing is required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal walking requirements include the ability to move in and around personal workspace and to and from other areas including walking up and down stairs several times a day. Street outreach operations will take the employee into the elements where they may need to navigate incline and decline surfaces, unstable footing, traversing wooded areas or drainage tunnel systems. The employee must occasionally lift and/or move up to 50 pounds, e.g. office equipment, file boxes, donations, etc.

• The person in this position must be able to remain in a stationary position, as well as move about in and out of the office; operate or have the ability to learn to operate a computer and other office productivity machinery, such as copy machine and computer printer, etc.; and occasionally position self to reach under or behind a desk
• Constantly have manual and finger dexterity and eye-hand coordination.
• The person in this position frequently communicates with clients who have inquiries. Must be able to exchange accurate information in these situations.
• Constantly operates department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position constantly has use of computer and phone.
• Constantly works with youth and young adults off-site at designated locations as needed.
• Must be able to move about and remain mobile up to 10 hours per day.
• Move, transport, position, put, install, or remove items weighing up to 50 pounds for various agency or event needs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Position requires weekend and evening hours. The employee may be in contact with individuals in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The noise level in the work environment is usually moderate in an office setting and may be loud at times during activities.

Employees in this position may be subject to long hours on their feet and may face environments that may frequently include physical conditions such as inclement weather or temperature extremes while assisting youth and young adults and may include interpersonal contact from non-employees that at times, could be considered less than appropriate language or innuendo.

Engagement and Outreach:

Works collaboratively with other staff, clients and Rapid City area service providers to identify clients in need of assistance accessing services and housing.

Assists in conducting yearly Point In Time survey.

Be part of local and national Coalitions, and Volunteer Memberships that directly impact youth and young adult homelessness.

Accompanies clients in navigating support paths and provide a warm hand off as needed with service provider and client follow-up.

Actively engage clients to build rapport and provide basic needs supplies. Seek out and build trusting and healthy relationships with clients who are not yet accessing services at The Circle.

Seek out disengaged clients in order to introduce them to resources and The Circle.

Utilize a trauma informed approach to all interactions with clients, maintaining client confidentiality.

Navigation and Referrals:

Works to connect clients to ongoing case management support within The Circle.

Continually provides support and accompaniment to clients as they navigate The Circle programs, as well as other service providers, as needed.

Will independently familiarize self and client with resources in the community so as to provide appropriate and timely referrals.

Collaborates with homeless service providers in the community and The Circle programs to provide coordination, communication and continuity of services.

Accepts referrals from other agencies and works collaboratively with staff from other Rapid City area agencies to contact clients and help navigate services.

Documentation:

Accurately document all contacts, referrals, and services, including assessments for CES and HMIS, as required by HUD or the organization.

Collect and maintain accurate data on an ongoing basis.

Maintain clear and effective communication with other staff regarding clients.

Work to ensure client confidentiality and safety.

Complete thorough assessments in a manner that begins to establish comfort and trusting relationships.

PROFESSIONAL PERFORMANCE:

• Adhere to all Personnel Policies and Procedures for the Agency
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency
• Understand that work attire should be casual in nature, and mirror client attire with respect to professionalism
• Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks
• Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity at all times
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience
• Actively strive to create and maintain a culturally sensitive, trauma informed and positive youth development appropriate environment through communication and interaction that demonstrates respect for diversity
• Promote the philosophy of trauma informed care in interactions with youth and young adults, staff and individuals both internally and externally
• Support youth and young adult development and youth and young adult involvement in decision-making processes
• Perform all tasks and responsibilities in a manner that delivers culturally competent programming

COMPENSATION & BENEFITS:

The starting salary for this position is $36000., commensurate with experience and education. Our benefits package is a $500. paid monthly stipend for all employees to purchase Medical and Dental plans through the open market, allowing customization based on self needs total compensation $43,500. Paid Holidays · Paid Sick and 120 hours Vacation time at starting · Fantastic work culture with room for growth through internal training and mentoring.

COMPANY OVERVIEW:

The Family Connections Center Inc, a non-profit organization in Rapid City, South Dakota, began its mission to provide support to youth ages 16 through 24, at risk of, or experiencing homelessness in 2019. Our goal is to meet youth where they are and to provide them with the assistance and support they need to become self-sufficient or obtain the necessary services they need to exit homeless risk factors or literal homelessness.

OUR MISSION:

Our mission is to strengthen and empower all youth, however they identify, to overcome obstacles by providing housing, supportive counseling, community education, and advocacy.

Family Connections Center Inc is an equal opportunity employer and seeks a diverse pool of applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Family Connections Center Inc is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Visit our website at https://familyconnectionscenters.com

Job Type: Full-time

Salary: $36,000.00 - $43,500.00 per year

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Rapid City, SD 57701: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Case Management: 1 year (Required)

Work Location: In person

Family Connections Center Inc is an equal opportunity employer and seeks a diverse pool of applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Family Connections Center Inc is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Joe Barb at joe.barb@familyconnectionscenters.com or at 605-349-1880.

Primary Office Location, The Circle Youth and Young Adult Drop-In and Transitional Housing Center with satellite office, spending equal time at Wambli Ska Teen Center, as well as other locations assigned where YAB members may frequent.
Department:
Youth Outreach
Reports to:
Center Director, Family Connections Center Inc
Supervises:
N/A
FLSA Status:
Non-Exempt 

Starting Salary $43,680, commensurate with experience and education.

JOB SUMMARY:

The YAB Coordinator is tasked with serving as a YAB resource by providing coaching/training, technical guidance, support and problem solving in addition to leadership opportunities to YAB members. 

The YAB Coordinator develops and maintains a strong partnerships with YAB Members, consisting of goals, objectives, and tasks identified by the YAB that will help the YAB reach their maximum potential.

The Youth Action Board (YAB) Coordinator is first accountable to the youth serving on the board, those youth who provide their expertise to create solutions and provide a voice to youth in the state of South Dakota who may be experiencing housing insecurities, as well as identify gaps in services, and help shape processes and programs for participating HUD YHDP (Youth Homelessness Demonstration Program) projects.

The YAB is a diverse group of young people ages 13-24, reflective of young people experiencing challenges and obstacles in our region and state.

 

The YAB works with South Dakota Housing Development Authority, HUD, and State Continuum of Care, helping to create solutions for youth homelessness.
 

Mission and Vision of the YAB:
 

Mission – “We are a youth led group that advocates, educates, learns, uses, and gains resources to create a positive change in the ongoing homeless youth problems in our community.”  
 

Vision - “Change Starts somewhere, why not here?”

The YAB membership is open to all youth ages 13-24, is inclusive, and has representation of many intersecting identities.

In this role, the chosen candidate will be given the opportunity to create what is needed to authentically engage young people in decision making platforms locally, statewide, or nationally.

1) Youth Action Board Meeting Support

· Agenda creation in collaboration with YAB lead (if YAB lead is not ready to independently do this, take the time to support them so they can do it independently)

· Meeting facilitation in collaboration with YAB lead (if YAB lead is not ready to independently do this, take the time to support them so they can do it independently)

· Food ordering – pick up, etc.

· Secretary of meeting in collaboration with YAB lead (if YAB lead is not ready to independently do this, take the time to support them so they can do it independently)

· Venue/location arrangements

· Provide all technological support for zoom, cameras, speakers, etc. 

· Create and coordinate a consistent communication plan for all YAB members, YAB adult mentors, etc.(at least 2 texts and one email for each event/activity).

· Track attendance for stipend and relationship development purposes

· Coordinate transportation for those that require additional support. (Prioritize Sherry B. and Krystal R)

2) Youth Action Board Development

· Work alongside YAB in developing marketing team

· Create/brand/review all fliers, reports, etc. with the YAB

· Work directly with schools, youth serving organizations, civic groups in sharing the great work of YAB – keeping recruitment in mind

· Identify organizations who serve youth and see how YAB might participate with them

· Provide follow up personal conversations/coffees to develop relationships outside of YAB meetings

· Create a retention plan for YAB (after 3 absences, follow up coffee; process after first meeting, determination of active vs inactive list – remember once a YAB, always a YAB, how many additional contacts outside of meeting to build relationships/trust/leadership)

· Fully participate in various Coalition meetings and committees; Tie collaboration of groups together, but allow flexibility of individual vision/activities

· Keep all welcome kits, roles/responsibilities, and community requests organized 

· Provide on-going resource access and leadership development to individual YAB members

· Ensure the privacy of YAB members 

· Bring in training/training tools to develop youth leaders

· Develop a training schedule

3) Statewide Youth Action Board Development

· Participate in all homeless coalitions and networks throughout the state

· Build relationships with youth serving organizations – youth shelter/crisis facilities

· Identify pilot areas for YAB development especially in tribal lands

· Create toolkit using processes, success of YAB development in Rapid City

· Create a marketing toolkit for use by local YAB adult mentors (community relations, fliers, roles& responsibilities, values agreement, etc.)

4) Youth Voice Platform Support

Advocacy at local, regional, state, and national platforms

Assist in leadership development/shared leadership/authentic youth engagement practices

Support YAB in developing training pieces for CoC and youth serving organizations (authentic youth voice, diversity, cultural awareness, shared leadership, trauma informed practices, poverty informed practices, etc.)

Support youth in participating in the following platforms

· Local Youth Action Board meetings

· YHDP TA virtual conversations

· McKinney Vento – Education virtual conversations

· National Runaway Safeline

· Rounds 4 & 5 virtual conversations

· All CoC/PAC meetings for presentation support or adult mentor support (this should include time outside of the actual meeting for prep)

5) Youth Action Board Stipend Management

· Purchase all stipend/technology purchases

· Be the one and only contact for stipends

· Be available after every community meeting/activity with stipends for YAB representation

· Provide reports to CoC or YHDP as needed

6) Community Collaboration Development

· Research and find access to ongoing financial needs of YAB throughout the state (food expenses, especially)

· Connect YAB efforts to philanthropic organizations across South Dakota (ideally alongside YAB leaders)

· Attend and support YAB leaders in attending community network meetings

· Work alongside YAB leaders in developing a list of providers/speakers to share at YAB meetings

College Education or personal experience equivalent

Preferred lived experience or previous work with houseless youth

Familiar with trauma informed care

• Adhere to all Personnel Policies and Procedures for the Agency
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency
• Understand that work attire should be casual in nature, and mirror client attire with respect to professionalism
• Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks
• Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity at all times
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience
• Actively strive to create and maintain a culturally sensitive, trauma informed and positive youth development appropriate environment through communication and interaction that demonstrates respect for diversity
• Promote the philosophy of trauma informed care in interactions with youth and young adults, staff and individuals both internally and externally
• Support youth and young adult development and youth and young adult involvement in decision-making processes
• Perform all tasks and responsibilities in a manner that delivers culturally competent programming
• Experience working with homeless and runaway youth.
• Knowledge on the matters relating to homelessness, LGBTQ, BIPOC, Human Trafficking, Runaways, Immigration, Substance Abuse, Behavioral Health, Mental Health, Child Welfare, and Juvenile Justice System.
• Ability to communicate professionally and effectively both orally and written.
• Knowledge of confidentiality laws and ability to adhere to them.
• Demonstrate leadership ability, high level of professional and ethical standards and interpersonal skills.
• Experience with Office Suite programs (Word, Excel), Google Suites, internet, email, as well as software and technology typically found in the workplace.
• Ability to be flexible in work style and schedule; must be available to work nights and weekends.
• Ability to drive a motor vehicle, walk, lift and carry items up to 50 lbs., push, stoop, kneel, and stand for long periods of time.
• Ability to travel in state and out-of-state.
• Must pass both federal and state background checks
• Must pass pre-employment TB screening
• Must pass pre-employment Drug Screening

Strong communication skills

Time management skills - Skilled at prioritizing time management based on youth needs

Meeting Facilitation and problem solving

Flexible and self-starting

Good networking skills

Trained in HMIS and CES

WORK SCHEDULE:

This is a full time position. Scheduling may include day, evening and weekend hours in an assigned schedule, typically both Drop-In Centers are open from 1p-8pm daily. Schedules require some flexibility to attend meetings and to cover shifts as needed, should be available one day of the weekend.

LANGUAGE SKILLS:

Must have effective professional written and verbal communication skills.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as addition, subtraction, division and percentages.

REASONING ABILITY:

Must be able to react swiftly and effectively to crisis situations.  Must possess good conflict resolution skills.  Must be sensitive to the dynamics associated with homelessness, trauma, victimization, and marginalization.  Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

CERTIFICATES, LICENSES, REGISTRATIONS:

South Dakota Class 1 Driver's License in good standing is required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal walking requirements include the ability to move in and around personal workspace and to and from other areas including walking up and down stairs several times a day. Street outreach operations will take the employee into the elements where they may need to navigate incline and decline surfaces, unstable footing, traversing wooded areas or drainage tunnel systems. The employee must occasionally lift and/or move up to 50 pounds, e.g. office equipment, file boxes, donations, etc.

• The person in this position must be able to remain in a stationary position, as well as move about in and out of the office; operate or have the ability to learn to operate a computer and other office productivity      machinery, such as copy machine and computer printer, etc.; and      occasionally position self to reach under or behind a desk
• Constantly have manual and finger dexterity and eye-hand coordination.
• The person in this position frequently communicates with clients who have inquiries. Must be able to exchange accurate information in these      situations.
• Constantly operates department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position constantly has use of computer and phone.
• Constantly works with youth and young adults off-site at designated locations as needed.
• Must be able to move about and remain mobile up to 10 hours per day.
• Move, transport, position, put, install, or remove items weighing up to 50 pounds for various agency or event needs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Position requires weekend and evening hours. The employee may be in contact with individuals in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The noise level in the work environment is usually moderate in an office setting and may be loud at times during activities.

PROFESSIONAL PERFORMANCE:

• Adhere to all Personnel Policies and Procedures for the Agency
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency
• Understand that work attire should be casual in nature, and mirror client attire with respect to professionalism
• Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks
• Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity at all times
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience
• Actively  strive to create and maintain a culturally sensitive, trauma informed and positive youth development appropriate environment through communication and interaction that demonstrates respect for diversity
• Promote the philosophy of trauma informed care in interactions with youth and young adults, staff and individuals both internally and externally
• Support youth and young adult development and youth and young adult involvement in decision-making processes
• Perform all tasks and responsibilities in a manner that delivers culturally  competent programming

COMPANY OVERVIEW:

The Family Connections Center Inc, a non-profit organization in Rapid City, South Dakota, began its mission to provide support to youth ages 16 through 24, at risk of, or experiencing homelessness in 2019. Our goal is to meet youth where they are and to provide them with the assistance and support they need to become self-sufficient or obtain the necessary services they need to exit homeless risk factors or literal homelessness.

Family Connections Center Inc’s, ‘The Circle’, Youth and Young Adult Drop-In and Transitional Housing Center provides numerous programs and services that are founded on the principles of Trauma-Informed Care and Positive Youth Development to assist youth in reaching their potential and living a successful life of Independent Living. 

Services include Transitional Housing, Runaway and Homeless Emergency Shelter, Counseling, Advocacy and Education for Domestic Violence, Sexual Assault, Stalking, and Human Trafficking, Employment Services, Workforce Development, Continued Education, Medical Education and Referral, Food Pantry, Showers, Laundry, Personal Care Items, Career Closet, Street Outreach and Transportation, Computer Lab, Internet, and Technology, Independent Livings Skills, Peer Navigation and Support, Case Management and Social and Emotional Events for youth and young adults ages 16-24, and more.

Our mission is to strengthen and empower all youth, however they identify, to overcome obstacles by providing housing, supportive counseling, community education, and advocacy. 

We envision a community where all youth, and young adults, inclusive of all intersecting identities, are supported, equal, and thriving. 

We recognize thriving as a community means all youth, and young adults, inclusive of all intersecting identities, sexual orientation, gender identity, gender expression, race, ethnicity, culture, age, ability status, class, faith, and social characteristics are equal.

As a nonprofit, we seek to fill gaps in South Dakota, primarily the Rapid City area, as a youth and young adult Drop-In and Transitional Housing Center, with supportive services, prevention, education and community advocacy.

TO APPLY:

Please submit resume, and the names and telephone numbers of three (3) professional and/or academic references to joe.barb@familyconnectionscenters.com 

All attachments should be in Microsoft Word (.doc) or portal document format (.pdf). In the subject field of the email please include job title, and your first and last name. (Example: Peer Navigator– Jane Smith).

This position will be filled as soon as a qualified candidate is identified. Due to limited staffing resources we are unable to respond to phone inquiries, including calls to check on the status of a submitted application, although all applicants will receive correspondence when position is filled. This job announcement is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Family Connections Center Inc is an equal opportunity employer and seeks a diverse pool of applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Family Connections Center Inc is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Joe Barb at joe.barb@familyconnectionscenters.com or at 605-349-1880.

Position:

Overnight Residential Support Coordinator, Homeless Youth and Young Adult Drop-in and Transitional Housing Center (2-4 positions available)

Location:
Rapid City, SD
Department:
Outreach- Drop-In Center
Reports to:
Center Director
Supervises:
None
FLSA Status:
Non-Exempt

Applications accepted till positions filled

JOB SUMMARY:

Under the supervision of the on-site Case Manager and Center Director, The Circle’s Overnight Residential Support Coordinator is responsible for providing client-centered assessment and navigation, helping youth and young adults to determine their individual pathway from at risk of or literal homelessness, into self-sufficiency and stability. 

They connect with youth and young adults through The Circle Youth and Young Adult Drop-In and Transitional Housing Center, to resources to build healthy and strong relationships and supports in order to empower and accompany them on their path to self-sufficiency. 

The Overnight Residential Support Coordinator also acts as a liaison to inform youth and young adults about collaborations with local service providers and direct and indirect services offered by The Circle Youth and Young Adult Drop-In and Transitional Housing Center to assist youth and young adults in navigating any barriers to accessing services and supports. 

This is accomplished through spending time helping to operate programs, services and supports through The Circle Youth and Young Adult Drop-In and Transitional Housing Center spaces, outreach to other Rapid City area service providers, one-on-one peer work with clients, and occasionally co-facilitating groups, independent living skills classes and workshops, and social activities alongside other program staff. 

The Overnight Residential Support Coordinator works as part of a larger interagency team to coordinate care, supports and services for youth and young adults at risk of, or experiencing homelessness in the Rapid City area, and function as an integral part of the Continuum of Care in the Rapid City area. This position will require a Trauma-informed Care, Positive Youth Development outlook on clients and will work to emphasize healthy physical and emotional relationships with The Circle Youth and Young Adults Drop-In and Transitional Housing Center clients, partnerships, and staff.

QUALIFICATIONS:

• Lived experience of homelessness (Preferred) or extensive knowledge of homelessness, lived experience of working through substance use, mental health, and/or physical health barriers. (Preferred) or former Youth Action Board Member (Preferred).
• Evidence of a trauma informed and strengths-based mindset; basic competency and trainable in the areas of harm reduction, motivational interviewing, positive youth development, and restorative justice.
• Experience, competence, sensitivity and or willingness to connect well with youth and young adults from a wide variety of backgrounds, including youth and young adults with current substance dependency, mental health problems, and/or other disabilities.
• Experience and competence and or willingness in working with oppressed and marginalized populations, including youth and young adults who identify as LGBTQ, BIPOC, and any intersections of identity, and are commitment to advocacy and empowerment in diversity and inclusion work.
• Skill or willingness to learn oral and written communications.
• Skill or willingness to learn crisis intervention and de-escalation.
• Able to make judgement and sound decisions in collaboration with supervisors using available information while maintaining appropriate confidentiality.
• Able to function as a member of a team and work with collaborating agencies.
• Able to multi-task and work calmly in a work environment.
• Must be team-oriented and able to coordinate with various departments, staff, and community partners.
• Must pass both federal and state background checks
• Preemployment Drug Screening
• Must pass pre-employment TB screening

WORK SCHEDULE:

This is a full time or part time position depending on applicants availability, our organization highly encourages continued education, and part time positions are available. Scheduling may include overnight and weekend hours in an assigned schedule, as well as coverage for holiday shifts annually.  At the Circle Youth and Young Adult Drop-In and Transitional Housing Center, we believe youth and young adults should have access to services, and supports 365 days per year, and are open each day of the year. Schedules require some flexibility to attend meetings and to cover shifts as needed.

JOB DUTIES:

The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional duties may be assigned based on client needs.

All Overnight Residential Support Coordinator positions will be responsible for performing the general work duties listed:

• Overnight Support staff will remain awake for entire shift (approximately 11pm-7am)
• Actively monitor cameras, do home-checks, and monitor campus at different intervals throughout the night
• Participate in thorough documentation of shift, incidents, and other relevant information
• Communicate with Case Manager, Center Director, Peer Navigators, and other support staff
• Have personal vehicle on site for emergency assistance
• Participate in assigned tasks such as life skills workshops, social and emotional wellness, clerical duties and occasional projects
• Additional duties may be assigned
• May be asked to attend occasional day time trainings/activities
• Be certified in CPR/First Aid and possess valid South Dakota Class 1 Driver's License and have personal auto on site for emergency response

Engagement and Outreach:

Works collaboratively with other staff, clients and Rapid City area service providers to assist youth and young adults (18 – 24 years old) in transitional housing.

Assists in conducting yearly Point In Time survey.

Be part of local and national Coalitions, and Volunteer Memberships that directly impact youth and young adult homelessness.

Accompanies clients in navigating support paths.

Actively engage known youth and young adults to build rapport and provide basic needs supplies. Seek out and build trusting and healthy relationships with youth and young adults who are accessing services at The Circle, Youth and Young Adult Drop-In and Transitional Housing Center.

Engage youth and young adults in order to introduce them to resources and The Circle, Youth and Young Adult Drop-In and Transitional Housing Center spectrum of services.

Utilize a trauma informed approach to all interactions with youth and young adults, maintaining client confidentiality and respecting that while working at The Circle Youth and Young Adult Drop-In and Transitional Housing Center, staff are guests in the youth and young adults’ space.

Navigation and Referrals:

Works to connect clients to ongoing case management support within The Circle Youth and Young Adult Drop-In and Transitional Housing Center.

Continually provides peer support and accompaniment to youth and young adults as they navigate The Circle Youth and Young Adult Drop-In and Transitional Housing Center programs, as well as other service providers, as needed.

Will independently familiarize self and client with resources in the community so as to provide appropriate and timely referrals.

Collaborates with homeless service providers in the community and The Circle Youth and Young Adult Drop-In and Transitional Housing Center programs to provide coordination, communication and continuity of services.

Works collaboratively with staff from other Rapid City area Peer Navigator Collaborative agencies to contact youth and young adults and help navigate services.

Program Environment:

Develops relationships with youth and young adults to provide support and peer coaching.

Provide youth and young adults with direction, support, and referrals.

Assist staff with facilitation of coping and life skills programming.

Assist staff with smoothly operating the space.

Work with youth and young adults to maintain cleanliness and safety of the environment.

Assess the level of need and intent of youth and young adults and make recommendations regarding youth and young adults' involvement in The Circle Youth and Young Adult Drop-In and Transitional Housing Center programs.

Documentation:

Accurately document all contacts, referrals, and services, including assessments for CES and HMIS, as required by HUD or the organization.

Collect and maintain accurate data on an ongoing basis.

Maintain clear and effective communication with other staff regarding clients.

Work to ensure client confidentiality and safety.

Complete thorough assessments in a manner that begins to establish comfort and trusting relationships.

Professional Development:

Attends professional trainings as required.

Becomes involved as an advocate in various settings for the unique experiences and needs of youth and young adults experiencing homelessness.

Steps up to train others (formally and/or informally) in areas of expertise.

Continued Education and Professional Development will always be viewed as priority for staff of The Circle Drop-In and Transitional Housing Center by the organization. Staff are encouraged to seek out educational and professional development that would benefit clients, organization, or staff member. Time spent in personal development may be viewed the same as any other work-related obligation and could be considered paid time if approved. Seek conversations with your supervisor about opportunities you’d like to explore.

PROFESSIONAL PERFORMANCE:

• Adhere to all Personnel Policies and Procedures for the Agency
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency
• Understand that work attire should be casual in nature, and mirror client attire with respect to professionalism
• Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks
• Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity at all times
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience
• Actively strive to create and maintain a culturally sensitive, trauma informed and positive youth development appropriate environment through communication and interaction that demonstrates respect for diversity
• Promote the philosophy of trauma informed care in interactions with youth and young adults, staff and individuals both internally and externally
• Support youth and young adult development and youth and young adult involvement in decision-making processes
• Perform all tasks and responsibilities in a manner that delivers culturally competent programming

PHYSICAL REQUIREMENTS:

• The person in this position must be able to remain in a stationary position, as well as move about in and out of the office; operate or have the ability to learn to operate a computer and other office productivity machinery, such as copy machine and computer printer, etc.; and occasionally position self to reach under or behind a desk
• Constantly have manual and finger dexterity and eye-hand coordination.
• The person in this position frequently communicates with clients who have inquiries. Must be able to exchange accurate information in these situations.
• Constantly operates department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position constantly has use of computer and phone.
• Constantly works with youth and young adults off-site at designated locations as needed.
• Must be able to move about and remain mobile up to 10 hours per day.
• Move, transport, position, put, install, or remove items weighing up to 50 pounds for various agency or event needs.

WORK ENVIRONMENT:

Employees in this position may be subject to long hours on their feet and may face environments that may frequently include physical conditions such as inclement weather or temperature extremes while assisting youth and young adults and may include interpersonal contact from non-employees that at times, could be considered less than appropriate language or innuendo.

COMPENSATION & BENEFITS:

All fully vaccinated and boosted (for COVID-19) new employees that can provide proof of vaccination will receive a $150 gift card on their (6) month anniversary. Covid-19 vaccination is not required, although suggested.

The starting salary for this position is $16-18.00 per hour. Our benefits package for all Full Time employees includes the same as what we offer the Executive Director of the organization: 100% of base Medical and Dental plans provided by employer (buy-up plans available) Paid Holidays · Paid Sick and 120 hours Vacation time at starting · Second language pay differential available · Basic Life and AD&D provided by employer (buy-up plans available) · Short-Term and Long-Term Disability provided by employer · Fantastic work culture with room for growth through internal training and mentoring.

COMPANY OVERVIEW:

The Family Connections Center Inc, a non-profit organization in Rapid City, South Dakota, began its mission to provide support to youth ages 16 through 24, at risk of, or experiencing homelessness in 2019. Our goal is to meet youth where they are and to provide them with the assistance and support they need to become self-sufficient or obtain the necessary services they need to exit homeless risk factors or literal homelessness.

Family Connections Center Inc’s, ‘The Circle’, Youth and Young Adult Drop-In and Transitional Housing Center provides numerous programs and services that are founded on the principles of Trauma-Informed Care and Positive Youth Development to assist youth in reaching their potential and living a successful life of Independent Living. 

Services include Transitional Housing, Runaway and Homeless Emergency Shelter, Counseling, Advocacy and Education for Domestic Violence, Sexual Assault, Stalking, and Human Trafficking, Employment Services, Workforce Development, Continued Education, Medical Education and Referral, Food Pantry, Showers, Laundry, Personal Care Items, Career Closet, Street Outreach and Transportation, Computer Lab, Internet, and Technology, Independent Livings Skills, Peer Navigation and Support, Case Management and Social and Emotional Events for youth and young adults ages 16-24, and more.

Our mission is to strengthen and empower all youth, however they identify, to overcome obstacles by providing housing, supportive counseling, community education, and advocacy. 

We envision a community where all youth, and young adults, inclusive of all intersecting identities, are supported, equal, and thriving. 

We recognize thriving as a community means all youth, and young adults, inclusive of all intersecting identities, sexual orientation, gender identity, gender expression, race, ethnicity, culture, age, ability status, class, faith, and social characteristics are equal.

As a nonprofit, we seek to fill gaps in South Dakota, primarily the Rapid City area, as a youth and young adult Drop-In and Transitional Housing Center, with supportive services, prevention, education and community advocacy.

TO APPLY:

Applications accepted till positions filled

Please submit resume, and the names and telephone numbers of three (3) professional and/or academic references to joe.barb@familyconnectionscenters.com 

If you need assistance creating a resume, or attachment, assistance will be provided. Please email request for assistance to apply to joe.barb@familyconnectionscenters.com

All attachments should be in Microsoft Word (.doc) or portal document format (.pdf). In the subject field of the email please include job title, and your first and last name. (Example: Peer Navigator– Jane Smith).

This position will be filled as soon as a qualified candidate is identified. Due to limited staffing resources we are unable to respond to phone inquiries, including calls to check on the status of a submitted application, although all applicants will receive correspondence when position is filled. This job announcement is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Family Connections Center Inc is an equal opportunity employer and seeks a diverse pool of applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Family Connections Center Inc is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Joe Barb at joe.barb@familyconnectionscenters.com or at 605-349-1880.

Position:

Case Manager: Homeless Youth and Young Adult Drop-in and Transitional Housing Center (1 position available) 

Location:
Rapid City, SD
Department:
Outreach- Drop-In Center
Reports to:
Center Director
Supervises:
Co-Supervises Peer Navigators
FLSA Status:
Exempt

Minimum Starting Salary $40,000, commensurate with experience and education

Applications accepted till position filled

JOB SUMMARY:

Family Connections Center Inc’s The Circle Youth and Young Adult Drop-In and Transitional Housing Center programs and services stabilize at risk of and literal homeless youth and young adults’ lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency.

The Case Manager is tasked with serving as an experienced resource by providing coaching/training, technical guidance, crisis support and problem solving in addition to administrative duties to include reporting and maintaining program statistics. 

This position also serves as the primary contact in the absence of the Center Director. The Case Manager maintains a caseload and works with homeless youth and young adults in developing a strong case/care plan in partnerships with youth and young adults, consisting of goals, objectives, and tasks that will help them reach their maximum capacity and conducts outreach efforts with social service agencies working with homeless youth and young adults.

The Lead Case Manager must work collaboratively with all staff and will:

• Work collaboratively with the Center Director, Peer Navigators, and Transitional Housing Staff to facilitate effective operations of The Circle Youth and Young Adults Drop-In and Transitional Housing Center programs and supports;
• Communicates effectively with staff, clients, and service provider partnerships to ensure understanding and proper implementation and application of Housing First, Trauma Informed Care, Harm Reduction and Positive Youth Development, as well as and other service delivery best practice approaches;
• Facilitate weekly Case Review;
• Assists with reporting, data quality and tracking program outcome measures;
• Maintains awareness of trends and best practices in homeless services and identifies appropriate training opportunities for staff;
• Connect with and engage youth and conduct assessments needed to enroll them into the Coordinated Entry System and Homeless Management Information System for homeless services;
• Ensure services are offered to youth and young adults in accordance with principles of Housing First, Trauma Informed Care, and Positive Youth Development approaches;
• Develop strengths-based, individualized service plan in collaboration with the youth and young adults addressing short-term and long-term goals;
• Provide on-going case management support to assess progress and ensure service plan outcomes are met or adjusted as needed;
• Provide services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate their own care;
• Identify, develop linkages with, and coordinate access to services in the community and ensure active follow-up occurs. Work collaboratively with staff of other community agencies to establish and maintain partnerships that maximize benefits and resources for The Circle Youth and Young Adult Drop-In and Transitional Housing Center program participants.
• Provide crisis intervention for youth and young adults, including crises involving mental health, assessing for potential danger of participants harming themselves or others, assessing for danger in situations involving domestic violence, etc.
• Communicate assessments, interventions, and ongoing client contact through timely, thorough documentation, contact forms, and verbal communication;
• Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, Trauma Informed Care, Positive Youth Development and Housing First practices;
• Complete necessary documentation and tracking of activities, in accordance with all agency and grantor requirements;
• Attend and actively participate in team meetings, demonstrating an ability to prioritize participant needs and provide needed assessments and services in an ethical manner;
• Understand and maintain client confidentiality and record-keeping, in accordance with HUD, The Circle Youth and Young Adults Drop-In and Transitional Housing Center, and HIPAA privacy practices;
• Adhere to professional ethics in the care of others at all times;
• Be available to provide crisis intervention after regular business hours, as needed;
• Perform all other related duties as assigned.

QUALIFICATIONS:

• Adhere to all Personnel Policies and Procedures for the Agency
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency
• Understand that work attire should be casual in nature, and mirror client attire with respect to professionalism
• Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks
• Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity at all times
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience
• Actively strive to create and maintain a culturally sensitive, trauma informed and positive youth development appropriate environment through communication and interaction that demonstrates respect for diversity
• Promote the philosophy of trauma informed care in interactions with youth and young adults, staff and individuals both internally and externally
• Support youth and young adult development and youth and young adult involvement in decision-making processes
• Perform all tasks and responsibilities in a manner that delivers culturally competent programming
• Experience working with homeless and runaway youth.
• Knowledge on the matters relating to homelessness, LGBTQ, BIPOC, Human Trafficking, Runaways, Immigration, Substance Abuse, Behavioral Health, Mental Health, Child Welfare, and Juvenile Justice System.
• Ability to communicate professionally and effectively both orally and written.
• Knowledge of confidentiality laws and ability to adhere to them.
• Demonstrate leadership ability, high level of professional and ethical standards and interpersonal skills.
• Experience with Office Suite programs (Word, Excel), Google Suites, internet, email, as well as software and technology typically found in the workplace.
• Ability to be flexible in work style and schedule; must be available to work nights and weekends.
• Ability to drive a motor vehicle, walk, lift and carry items up to 50 lbs., push, stoop, kneel, and stand for long periods of time.
• Ability to travel in state and out-of-state.
• Must pass both federal and state background checks
• Preemployment Drug Screening
• Must pass pre-employment TB screening

WORK SCHEDULE:

This is a full time or part time position depending on applicants' availability, our organization highly encourages continued education, and part time positions are available. Scheduling may include day, evening and weekend hours in an assigned schedule, as well as coverage for holiday shifts annually. At the Circle Youth and Young Adult Drop-In and Transitional Housing Center, we believe youth and young adults should have access to services, and supports 365 days per year, and are open each day of the year. Schedules require some flexibility to attend meetings and to cover shifts as needed.

JOB DUTIES:

The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional duties may be assigned based on client needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Case Manager must operate in accordance with The Circle Youth and Young Adult Drop-In and Transitional Housing policies and any applicable laws/regulations.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Social Work, Counseling, or a closely related Human Services field is preferred, or equivalent combination of education, training, and experience.
• Experience working with people experiencing homelessness, and experience with housing, shelter, or outreach programs, preferred.
• Knowledge of dynamics of individuals in crisis, ability to de-escalate situations of conflict, and ability to work with individuals from diverse backgrounds, beliefs, cultures, and experiences. 

LANGUAGE SKILLS:

Must have effective professional written and verbal communication skills.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as addition, subtraction, division and percentages.

REASONING ABILITY:

Must be able to react swiftly and effectively to crisis situations.  Must possess good conflict resolution skills.  Must be sensitive to the dynamics associated with homelessness, trauma, victimization, and marginalization.  Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

CERTIFICATES, LICENSES, REGISTRATIONS:

South Dakota Class 1 Driver's License in good standing is required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal walking requirements include the ability to move in and around personal workspace and to and from other areas including walking up and down stairs several times a day. Street outreach operations will take the employee into the elements where they may need to navigate incline and decline surfaces, unstable footing, traversing wooded areas or drainage tunnel systems. The employee must occasionally lift and/or move up to 50 pounds, e.g. office equipment, file boxes, donations, etc.

• The person in this position must be able to remain in a stationary position, as well as move about in and out of the office; operate or have the ability to learn to operate a computer and other office productivity machinery, such as copy machine and computer printer, etc.; and occasionally position self to reach under or behind a desk
• Constantly have manual and finger dexterity and eye-hand coordination.
• The person in this position frequently communicates with clients who have inquiries. Must be able to exchange accurate information in these situations.
• Constantly operates department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position constantly has use of computer and phone.
• Constantly works with youth and young adults off-site at designated locations as needed.
• Must be able to move about and remain mobile up to 10 hours per day.
• Move, transport, position, put, install, or remove items weighing up to 50 pounds for various agency or event needs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Position requires weekend and evening hours. The employee may be in contact with individuals in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The noise level in the work environment is usually moderate in an office setting and may be loud at times during activities.

Employees in this position may be subject to long hours on their feet and may face environments that may frequently include physical conditions such as inclement weather or temperature extremes while assisting youth and young adults and may include interpersonal contact from non-employees that at times, could be considered less than appropriate language or innuendo.

Engagement and Outreach:

Works collaboratively with other staff, clients and Rapid City area service providers to identify youth and young adults (16 – 24 years old) in need of assistance accessing services and housing.

Assists in conducting yearly Point In Time survey.

Be part of local and national Coalitions, and Volunteer Memberships that directly impact youth and young adult homelessness.

Accompanies clients in navigating support paths and provide a warm hand off as needed with service provider and client follow-up.

Actively engage known youth and young adults to build rapport and provide basic needs supplies. Seek out and build trusting and healthy relationships with youth and young adults who are not yet accessing services at The Circle, Youth and Young Adult Drop-In and Transitional Housing Center.

Seek out disengaged youth and young adults in order to introduce them to resources and The Circle, Youth and Young Adult Drop-In and Transitional Housing Center spectrum of services.

Utilize a trauma informed approach to all interactions with youth and young adults, maintaining client confidentiality and respecting that while working at The Circle Youth and Young Adult Drop-In and Transitional Housing Center, staff are guests in the youth and young adults’ space.

Navigation and Referrals:

Works to connect clients to ongoing case management support within The Circle Youth and Young Adult Drop-In and Transitional Housing Center.

Continually provides support and accompaniment to youth and young adults as they navigate The Circle Youth and Young Adult Drop-In and Transitional Housing Center programs, as well as other service providers, as needed.

Will independently familiarize self and client with resources in the community so as to provide appropriate and timely referrals.

Collaborates with homeless service providers in the community and The Circle Youth and Young Adult Drop-In and Transitional Housing Center programs to provide coordination, communication and continuity of services.

Accepts referrals from other agencies and works collaboratively with staff from other Rapid City area agencies to contact youth and young adults and help navigate services.

Program Environment:

Develops relationships with youth and young adults to provide support.

Provide youth and young adults with direction, support, and referrals.

Assist staff with facilitation of coping and life skills programming.

Assist staff with smoothly operating the space.

Work with youth and young adults to maintain cleanliness and safety of the environment.

Assess the level of need and intent of youth and young adults and make recommendations regarding youth and young adults' involvement in The Circle Youth and Young Adult Drop-In and Transitional Housing Center programs.

Documentation:

Accurately document all contacts, referrals, and services, including assessments for CES and HMIS, as required by HUD or the organization.

Collect and maintain accurate data on an ongoing basis.

Maintain clear and effective communication with other staff regarding clients.

Work to ensure client confidentiality and safety.

Complete thorough assessments in a manner that begins to establish comfort and trusting relationships.

Professional Development:

Attends professional trainings as required.

Becomes involved as an advocate in various settings for the unique experiences and needs of youth and young adults experiencing homelessness.

Steps up to train others (formally and/or informally) in areas of expertise.

Continued Education and Professional Development will always be viewed as priority for staff of The Circle Drop-In and Transitional Housing Center by the organization. Staff are encouraged to seek out educational and professional development that would benefit clients, organization, or staff member. Time spent in personal development may be viewed the same as any other work-related obligation and could be considered paid time if approved. Seek conversations with your supervisor about opportunities you’d like to explore.

PROFESSIONAL PERFORMANCE:

• Adhere to all Personnel Policies and Procedures for the Agency
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency
• Understand that work attire should be casual in nature, and mirror client attire with respect to professionalism
• Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks
• Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity at all times
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience
• Actively strive to create and maintain a culturally sensitive, trauma informed and positive youth development appropriate environment through communication and interaction that demonstrates respect for diversity
• Promote the philosophy of trauma informed care in interactions with youth and young adults, staff and individuals both internally and externally
• Support youth and young adult development and youth and young adult involvement in decision-making processes
• Perform all tasks and responsibilities in a manner that delivers culturally competent programming

COMPENSATION & BENEFITS:

All fully vaccinated and boosted (for COVID-19) new employees that can provide proof of vaccination will receive a $150 gift card on their (6) month anniversary. Covid-19 vaccination is not required, although suggested.

The starting salary for this position is Minimum Starting Salary $40,000, commensurate with experience and education. 

Our benefits package for all Full Time employees includes the same as what we offer the Executive Director of the organization: 100% of base Medical and Dental plans provided by employer (buy-up plans available) Paid Holidays · Paid Sick and 120 hours Vacation time at starting · Second language pay differential available · Basic Life and AD&D provided by employer (buy-up plans available) · Short-Term and Long-Term Disability provided by employer · Fantastic work culture with room for growth through internal training and mentoring.

COMPANY OVERVIEW:

The Family Connections Center Inc, a non-profit organization in Rapid City, South Dakota, began its mission to provide support to youth ages 16 through 24, at risk of, or experiencing homelessness in 2019. Our goal is to meet youth where they are and to provide them with the assistance and support they need to become self-sufficient or obtain the necessary services they need to exit homeless risk factors or literal homelessness.

Family Connections Center Inc’s, ‘The Circle’, Youth and Young Adult Drop-In and Transitional Housing Center provides numerous programs and services that are founded on the principles of Trauma-Informed Care and Positive Youth Development to assist youth in reaching their potential and living a successful life of Independent Living. 

Services include Transitional Housing, Runaway and Homeless Emergency Shelter, Counseling, Advocacy and Education for Domestic Violence, Sexual Assault, Stalking, and Human Trafficking, Employment Services, Workforce Development, Continued Education, Medical Education and Referral, Food Pantry, Showers, Laundry, Personal Care Items, Career Closet, Street Outreach and Transportation, Computer Lab, Internet, and Technology, Independent Livings Skills, Peer Navigation and Support, Case Management and Social and Emotional Events for youth and young adults ages 16-24, and more.

Our mission is to strengthen and empower all youth, however they identify, to overcome obstacles by providing housing, supportive counseling, community education, and advocacy. 

We envision a community where all youth, and young adults, inclusive of all intersecting identities, are supported, equal, and thriving. 

We recognize thriving as a community means all youth, and young adults, inclusive of all intersecting identities, sexual orientation, gender identity, gender expression, race, ethnicity, culture, age, ability status, class, faith, and social characteristics are equal.

As a nonprofit, we seek to fill gaps in South Dakota, primarily the Rapid City area, as a youth and young adult Drop-In and Transitional Housing Center, with supportive services, prevention, education and community advocacy.

TO APPLY:

Applications accepted till position filled

Please submit resume, and the names and telephone numbers of three (3) professional and/or academic references to joe.barb@familyconnectionscenters.com 

All attachments should be in Microsoft Word (.doc) or portal document format (.pdf). In the subject field of the email please include job title, and your first and last name. (Example: Peer Navigator– Jane Smith).

This position will be filled as soon as a qualified candidate is identified. Due to limited staffing resources, we are unable to respond to phone inquiries, including calls to check on the status of a submitted application, although all applicants will receive correspondence when position is filled. This job announcement is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Family Connections Center Inc is an equal opportunity employer and seeks a diverse pool of applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Family Connections Center Inc is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Joe Barb at joe.barb@familyconnectionscenters.com or at 605-349-1880.

Position:

Peer Navigator, Homeless Youth and Young Adult Drop-in and Transitional Housing Center (2-4 positions available)

Location:
Rapid City, SD
Department:
Outreach- Drop-In Center
Reports to:
Center Director
Supervises:
None
FLSA Status:
Non-Exempt

Applications accepted through 11/11/2022

JOB SUMMARY:

Under the supervision of the on-site Case Manager and Center Director, The Circle’s Peer Navigator is responsible for providing client-centered assessment and navigation, helping youth and young adults to determine their individual pathway from at risk of or literal homelessness, into self-sufficiency and stability. 

They connect youth and young adults to resources to build healthy and strong relationships and supports in order to empower and accompany them on their path to self-sufficiency through The Circle Youth and Young Adult Drop-In and Transitional Housing Center.

The Peer Navigator also acts as a liaison to inform youth and young adults about collaborations with local service providers, direct and indirect services, and supports offered to assist youth and young adults in navigating any barriers to accessing supports. 

This is accomplished through spending time helping to operate programs, services and supports through The Circle Youth and Young Adult Drop-In and Transitional Housing Center spaces, outreach to other Rapid City area service providers, one-on-one peer work with clients, and occasionally co-facilitating groups, independent living skills classes and workshops, and social activities alongside other program staff. 

The Peer Navigator works as part of a larger interagency team to coordinate care, supports and services for youth and young adults at risk of, or experiencing homelessness in the Rapid City area, and function as an integral part of the Continuum of Care in the Rapid City area. This position will require a Trauma-informed Care, Positive Youth Development outlook on clients and will work to emphasize healthy physical and emotional relationships with The Circle Youth and Young Adults Drop-In and Transitional Housing Center clients, partnerships, and staff.

QUALIFICATIONS:

• Lived experience of homelessness (Preferred) or extensive knowledge of homelessness, lived experience of working through substance use, mental health, and/or physical health barriers. (Preferred) or former Youth Action Board Member (Preferred).
• Evidence of a trauma informed and strengths-based mindset, basic competency and trainable in the areas of harm reduction, motivational interviewing, positive youth development, and restorative justice.
• Experience, competence, sensitivity and or willingness to connect well with youth and young adults from a wide variety of backgrounds, including youth and young adults with current substance dependency, mental health problems, and/or other disabilities.
• Experience and competence and or willingness in working with oppressed and marginalized populations, including youth and   young adults who identify as LGBTQ, BIPOC, and any intersections of identity, and are commitment to advocacy and empowerment in diversity and inclusion work.
• Skill or willingness to learn oral and written communications.
• Skill or willingness to learn crisis intervention and de-escalation.
• Able to make judgement and sound decisions in collaboration with supervisors using available information while maintaining appropriate confidentiality.
• Able to function as a member of a team and work with collaborating agencies.
• Able to multi-task and work calmly in a work environment.
• Must be team-oriented and able to coordinate with various departments, staff, and community partners.
• Must pass both federal and state background checks
• Preemployment Drug Screening
• Must pass pre-employment TB screening

WORK SCHEDULE:

This is a full time or part time position depending on applicants' availability, our organization highly encourages continued education, and part time positions are available. Scheduling may include day, evening and weekend hours in an assigned schedule, as well as coverage for holiday shifts annually.  At the Circle Youth and Young Adult Drop-In and Transitional Housing Center, we believe youth and young adults should have access to services, and supports 365 days per year, and are open each day of the year. Schedules require some flexibility to attend meetings and to cover shifts as needed.

JOB DUTIES:

The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional duties may be assigned based on client needs.

All Peer Navigator positions will be responsible for performing the general work duties listed:

Engagement and Outreach:

Works collaboratively with other staff, clients and Rapid City area service providers to identify youth and young adults (16 – 24 years old) in need of assistance accessing services and housing.

Assists in conducting yearly Point In Time survey.

Be part of local and national Coalitions, and Volunteer Memberships that directly impact youth and young adult homelessness.

Accompanies clients in navigating support paths and provide a warm hand off as needed with service provider and client follow-up.

Actively engage known youth and young adults to build rapport and provide basic needs supplies. Seek out and build trusting and healthy relationships with youth and young adults who are not yet accessing services at The Circle, Youth and Young Adult Drop-In and Transitional Housing Center.

Seek out disengaged youth and young adults in order to introduce them to resources and The Circle, Youth and Young Adult Drop-In and Transitional Housing Center spectrum of services.

Utilize a trauma informed approach to all interactions with youth and young adults, maintaining client confidentiality and respecting that while working at The Circle Youth and Young Adult Drop-In and Transitional Housing Center, staff are guests in the youth and young adults’ space.

Navigation and Referrals:

Works to connect clients to ongoing case management support within The Circle Youth and Young Adult Drop-In and Transitional Housing Center.

Continually provides peer support and accompaniment to youth and young adults as they navigate The Circle Youth and Young Adult Drop-In and Transitional Housing Center programs, as well as other service providers, as needed.

Will independently familiarize self and client with resources in the community so as to provide appropriate and timely referrals.

Collaborates with homeless service providers in the community and The Circle Youth and Young Adult Drop-In and Transitional Housing Center programs to provide coordination, communication and continuity of services.

Accepts referrals from other agencies and works collaboratively with staff from other Rapid City area Peer Navigator Collaborative agencies to contact youth and young adults and help navigate services.

Program Environment:

Develops relationships with youth and young adults to provide support and peer coaching.

Provide youth and young adults with direction, support, and referrals.

Assist staff with facilitation of coping and life skills programming.

Assist staff with smoothly operating the space.

Work with youth and young adults to maintain cleanliness and safety of the environment.

Assess the level of need and intent of youth and young adults and make recommendations regarding youth and young adults' involvement in The Circle Youth and Young Adult Drop-In and Transitional Housing Center programs.

Documentation:

Accurately document all contacts, referrals, and services, including assessments for CES and HMIS, as required by HUD or the organization.

Collect and maintain accurate data on an ongoing basis.

Maintain clear and effective communication with other staff regarding clients.

Work to ensure client confidentiality and safety.

Complete thorough assessments in a manner that begins to establish comfort and trusting relationships.

Professional Development:

Attends professional trainings as required.

Becomes involved as an advocate in various settings for the unique experiences and needs of youth and young adults experiencing homelessness.

Steps up to train others (formally and/or informally) in areas of expertise.

Continued Education and Professional Development will always be viewed as priority for staff of The Circle Drop-In and Transitional Housing Center by the organization. Staff are encouraged to seek out educational and professional development that would benefit clients, organization, or staff member. Time spent in personal development may be viewed the same as any other work-related obligation and could be considered paid time if approved. Seek conversations with your supervisor about opportunities you’d like to explore.

PROFESSIONAL PERFORMANCE:

• Adhere to all Personnel Policies and Procedures for the Agency
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency
• Understand that work attire should be casual in nature, and mirror client attire with respect to professionalism
• Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks
• Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients, act with honesty and integrity at all times
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience
• Actively strive to create and maintain a culturally sensitive, trauma informed and positive youth development appropriate environment through communication and interaction that demonstrates respect for diversity
• Promote the philosophy of trauma informed care in interactions with youth and young adults, staff and individuals both internally and externally
• Support youth and young adult development and youth and young adult involvement in decision-making processes
• Perform all tasks and responsibilities in a manner that delivers culturally competent programming

PHYSICAL REQUIREMENTS:

• The person in this position must be able to remain in a stationary position, as well as move about in and out of the office; operate or have the ability to learn to operate a computer and other office productivity machinery, such as copy machine and computer printer, etc.; and occasionally position self to reach under or behind a desk
• Constantly have manual and finger dexterity and eye-hand coordination.
• The person in this position frequently communicates with clients who have inquiries. Must be able to exchange accurate information in these situations.
• Constantly operates department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position constantly has use of computer and phone.
• Constantly works with youth and young adults off-site at designated locations as needed.
• Must be able to move about and remain mobile up to 10 hours per day.
• Move, transport, position, put, install, or remove items weighing up to 50 pounds for various agency or event needs.

WORK ENVIRONMENT:

Employees in this position may be subject to long hours on their feet and may face environments that may frequently include physical conditions such as inclement weather or temperature extremes while assisting youth and young adults and may include interpersonal contact from non-employees that at times, could be considered less than appropriate language or innuendo.

COMPENSATION & BENEFITS:

All fully vaccinated and boosted (for COVID-19) new employees that can provide proof of vaccination will receive a $150 gift card on their (6) month anniversary. Covid-19 vaccination is not required, although suggested.

The starting salary for this position is $16-18.00 per hour. Our benefits package for all Full Time employees includes the same as what we offer the Executive Director of the organization: 100% of base Medical and Dental plans provided by employer (buy-up plans available) Paid Holidays · Paid Sick and 120 hours Vacation time at starting · Second language pay differential available · Basic Life and AD&D provided by employer (buy-up plans available) · Short-Term and Long-Term Disability provided by employer · Fantastic work culture with room for growth through internal training and mentoring.

COMPANY OVERVIEW:

The Family Connections Center Inc, a non-profit organization in Rapid City, South Dakota, began its mission to provide support to youth ages 16 through 24, at risk of, or experiencing homelessness in 2019. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit homeless risk factors or literal homelessness.

Family Connections Center Inc’s, ‘The Circle’, Youth and Young Adult Drop-In and Transitional Housing Center provides numerous programs and services that are founded on the principles of Trauma-Informed Care and Positive Youth Development to assist youth in reaching their potential and living a successful life of Independent Living. 

Services include Transitional Housing, Runaway and Homeless Emergency Shelter, Counseling, Advocacy and Education for Domestic Violence, Sexual Assault, Stalking, and Human Trafficking, Employment Services, Workforce Development, Continued Education, Medical Education and Referral, Food Pantry, Showers, Laundry, Personal Care Items, Career Closet, Street Outreach and Transportation, Computer Lab, Internet, and Technology, Independent Livings Skills, Peer Navigation and Support, Case Management and Social and Emotional Events for youth and young adults ages 16-24, and more.

Our mission is to strengthen and empower all youth, however they identify, to overcome obstacles by providing housing, supportive counseling, community education, and advocacy. 

We envision a community where all youth, and young adults, inclusive of all intersecting identities, are supported, equal, and thriving. 

We recognize thriving as a community means all youth, and young adults, inclusive of all intersecting identities, sexual orientation, gender identity, gender expression, race, ethnicity, culture, age, ability status, class, faith, and social characteristics are equal.

As a nonprofit, we seek to fill gaps in South Dakota, primarily the Rapid City area, as a youth and young adult Drop-In and Transitional Housing Center, with supportive services, prevention, education and community advocacy.

TO APPLY:

Applications accepted through 11/11/2022

Please submit resume, and the names and telephone numbers of three (3) professional and/or academic references to joe.barb@familyconnectionscenters.com 

If you need assistance creating a resume, or attachment, assistance will be provided. Please email request for assistance to apply to joe.barb@familyconnectionscenters.com

All attachments should be in Microsoft Word (.doc) or portal document format (.pdf). In the subject field of the email please include job title, and your first and last name. (Example: Peer Navigator– Jane Smith).

This position will be filled as soon as a qualified candidate is identified. Due to limited staffing resources, we are unable to respond to phone inquiries, including calls to check on the status of a submitted application, although all applicants will receive correspondence when position is filled. This job announcement is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Family Connections Center Inc is an equal opportunity employer and seeks a diverse pool of applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Family Connections Center Inc is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Joe Barb at joe.barb@familyconnectionscenters.com or at 605-349-1880.